There are several options when choosing to confirm appointments. Hover or click once over Confirmation Options to access this menu.
Manually choosing this option will display the selection on the appointment.
Called / Left Voice Mail
Manually select this option if making confirmation calls and a message has been left for the appointment.
Send SMS / Email Confirmation
Selecting one of these options will send the chosen confirmation type to the client. The business and client profiles will require the corresponding information (email address or mobile phone number) in order to send.
Automated confirmations may also be enabled for the program. Once enabled, the confirmations will send without any need to right-click and select an option here.
|You must be signed up for an SMS account to send 2-way SMS confirmations. For more information, visit the Account Management Subscription Page.|
Mark Appointment Confirmed
Manually choosing this option will display the selection on the appointment. If a confirmation is sent to the client for the appointment and the client confirms. the icon on the appointment will change to this.
Client Running Late
Select this option to show at a glance that the client has reached out and is running late, but will be coming in. If it is past the appointment time when this option is chosen, the appointment will not show as a No Show appointment.
Allows for removal of the manual confirmation.
Undo Check In / Servicing
Choose this option if you have accidentally checked in or selected that the client's service has begun.